How ASAP Data Helps Build Accountability at the Manager Level
Dealer groups juggle multiple brands, rooftops, and fast-changing OEM programs all while trying to deliver a superior customer service experience. Yet the more complex operations become, the easier it is for accountability to get lost between departments, survey systems, and management. Raw survey results, DMS exports, and OEM reports may be available, but without a […]
The Hidden Cost of Disconnected Customer Survey Data
Customer expectations have changed dramatically for dealer groups. Every interaction, from service and communication to ongoing support, factors into customer purchasing decisions. However, delivering a consistent customer service experience becomes difficult when feedback is disparate and disconnected across brands and rooftops. Sales teams may rely on dealership customer satisfaction survey platforms, service departments track history […]
How ASAP Helps Dealer Groups Future-Proof Their Data Strategy
Dealer groups are tasked with managing multiple brands, rooftops, and constantly evolving OEM requirements. However, the resulting data silos make it difficult to see the full picture—especially when it comes to the customer service experience. Fragmented service data, manual processes, and disconnected systems limit your ability to scale, adapt, and respond to changing customer expectations. […]
Why ASAP Is Critical for Car Dealership Operations
The modern car buying experience revolves around convenience, personalization, and speed. Customers expect a seamless journey from the moment they browse inventory online to the day they drive off the lot. In fact, over 75% of consumers would visit dealerships more often if there were improvements in the car buying process. Despite this clear demand […]
How Oxlo Gathers Customer Satisfaction Data Across Top Car Dealer Brands
Today’s car buyers aren’t just shopping for the best deal—they’re shopping for the best experience. In fact, 54% of consumers say they would choose a dealership that delivers their preferred experience, even if it doesn’t offer the lowest price. That shift raises the stakes not just for individual dealerships, but for the brands they represent. […]
Oxlo Attends NADA Show 2026
February 3 – 6, the Oxlo team attended the NADA Show 2026, hosted by the National Automobile Dealers Association. As one of the automotive industry’s largest and most influential trade shows, NADA brings together OEMs, dealer groups, technology providers, and partners to discuss the future of retail automotive operations. Oxlo attended this year’s event with […]
Oxlo’s 2025 Recap: Expanding Automation, Strengthening OEM Partnerships, and Building for the Future
2025 was a year of meaningful progress for Oxlo, defined by major automation milestones, deeper OEM and dealer-group relationships, and continued investment in scalable solutions built for long-term growth. From completing complex enterprise projects to expanding our CSI/ASAP footprint, the past year reinforced Oxlo’s role as a trusted technology partner across the automotive ecosystem. Below, […]
Oxlo Announces Rebrand of Dealer Group Solution to ASAP – Automated Score Aggregation Program
Oxlo is excited to announce the rebrand of its dealer group solution, formerly known as CSI or Data Aggregation, to ASAP – Automated Score Aggregation Program. This enhanced solution delivers automated and accurate insights to dealer groups, so they can elevate customer experience, helping automotive dealerships make informed, data-driven decisions with confidence. ASAP consolidates data […]
Hudson Automotive Group Scales Customer Satisfaction with Oxlo
For family-owned dealerships, growth is exciting and often messy. More locations, more brands, more staff. But with scale comes complexity, especially when it comes to gathering actionable customer satisfaction data. Hudson Automotive Group, with over 50 dealerships spanning seven states and brands like Honda, Hyundai, Volvo, Acura, Nissan, Chevy, and Jeep, found themselves stuck in […]
Customer Satisfaction Index (CSI): A Key Metric for Improving Customer Experience and Retention
Dealerships that consistently deliver excellent customer service not only foster loyalty but also build a reputation for reliability and trust. One of the most powerful tools for measuring and improving customer experience is reviewing Customer Satisfaction Index (CSI) scores. This metric tracks how satisfied customers are with their overall interactions at a dealership, including both […]