Building Value with Ongoing Dealer System Certification
For many dealer service providers, completing an integration and getting a new system live feels like crossing the finish line. But in the modern automotive ecosystem, that “go-live” moment is just the starting line for a much longer race. The industry no longer runs on one-time setups. Instead, success depends on managing a continuous cycle […]
The 5 Benefits of ASAP: Why Dealer Groups Need Automated Score Aggregation Now
In today’s fast-paced automotive retail environment, dealer groups can’t afford delays when it comes to understanding their customers. Every day that survey data sits in spreadsheets or waits to be compiled is a day lost for improving customer satisfaction and loyalty. That’s why Oxlo developed a solution to solve this challenge, ASAP – Automated Score […]
Oxlo Announces Rebrand of Dealer Group Solution to ASAP – Automated Score Aggregation Program
Oxlo is excited to announce the rebrand of its dealer group solution, formerly known as CSI or Data Aggregation, to ASAP – Automated Score Aggregation Program. This enhanced solution delivers automated and accurate insights to dealer groups, so they can elevate customer experience, helping automotive dealerships make informed, data-driven decisions with confidence. ASAP consolidates data […]
Hudson Automotive Group Scales Customer Satisfaction with Oxlo
For family-owned dealerships, growth is exciting and often messy. More locations, more brands, more staff. But with scale comes complexity, especially when it comes to gathering actionable customer satisfaction data. Hudson Automotive Group, with over 50 dealerships spanning seven states and brands like Honda, Hyundai, Volvo, Acura, Nissan, Chevy, and Jeep, found themselves stuck in […]
Customer Satisfaction Index (CSI): A Key Metric for Improving Customer Experience and Retention
Dealerships that consistently deliver excellent customer service not only foster loyalty but also build a reputation for reliability and trust. One of the most powerful tools for measuring and improving customer experience is reviewing Customer Satisfaction Index (CSI) scores. This metric tracks how satisfied customers are with their overall interactions at a dealership, including both […]
Fix It Right the First Time Surveys: A Key to Improved Service and Customer Satisfaction
According to Forbes, 73% of customers are more likely to remain loyal to a company that resolves their issues on the first attempt. In the automotive industry, ensuring that every service repair is done right the first time is essential to maintaining customer trust and loyalty. One of the most effective ways for dealerships and […]
Understanding the Different Types of Data We Collect to Help Dealer Groups
At Oxlo, we understand the importance of gathering actionable data to help automotive dealer groups thrive in a competitive marketplace. By collecting valuable customer insights, dealerships can drive improvements in sales, customer satisfaction, and overall performance. Below are the different survey types we can export data from to give dealerships the data they need. The […]
Who Benefits From Seamless Automotive Data Integration?
API integrations offer distinct advantages to various players within the automotive ecosystem. Let’s explore the key beneficiaries: OEMs & Dealers For OEMs (Original Equipment Manufacturers) and dealers, time is a critical factor when managing integrations. APIs simplify their operations by providing: Dealer Service Providers (DSPs) Dealer Service Providers benefit significantly from APIs as well, with […]
What Dealership Survey Scores Reveal About Customer Preferences
54% of consumers report they would choose a dealership that offers their preferred experience, even if it doesn’t have the lowest price. For dealerships trying to attract and retain customers, dealership customer surveys offer valuable insights into how customers perceive their experience. Businesses can then glean these insights and gain valuable information about customer preferences […]
How Excellent Customer Experience Drives Dealership Loyalty
Customer experience (CX) is a powerful driver of business success for car dealerships. Creating a seamless, enjoyable experience for buyers isn’t just good for business; it’s key to retaining customers and generating loyalty. From a statistical standpoint, 87% of highly satisfied customers are likely to purchase the same brand again, and 85% would return to […]