Oxlo is excited to announce the rebrand of its dealer group solution, formerly known as CSI or Data Aggregation, to ASAP – Automated Score Aggregation Program. This enhanced solution delivers automated and accurate insights to dealer groups, so they can elevate customer experience, helping automotive dealerships make informed, data-driven decisions with confidence.
ASAP consolidates data from multiple customer experience surveys, including service, sales, Fix It Right the First Time, and ownership experience surveys to provide comprehensive insights across all brands and rooftops within a dealer group. Oxlo collects data from various brands, ensuring that each score is not only accurate but actionable, enabling teams to respond quickly and improve the overall customer journey.
“Our goal with ASAP is to give dealer groups the clearest, most immediate view of their customer experience data,” said Angela Taliaferro, SVP of Business Operations. “By automating aggregation and standardizing insights across brands, we save our clients time and provide the confidence to act on the data when it matters most.”
The name ASAP was chosen deliberately. It represents the Automated Score Aggregation Program, reflecting the platform’s managed service capabilities, but also underscores Oxlo’s commitment to delivering insights as soon as possible. Dealer groups no longer have to wait weeks for compiled reports or take the time to collect the data themselves. This information arrives quickly, in a CSV format, enabling dealer groups with rapid action to enhance customer satisfaction and loyalty.
Oxlo’s solution integrates seamlessly with a variety of dealership brands and survey types, ensuring consistency and clarity in reporting across all operations. With ASAP, dealer groups gain a single source of truth for customer experience performance, empowering them to drive improvements that matter most to their business and customers.
For more information on Oxlo’s dealer group solutions and the new ASAP program, visit Oxlo for Dealer Groups.