Consistency is often the hardest metric to achieve for large dealer groups. And when you manage dozens of locations across multiple brands, understanding the overall customer experience becomes far more complex.
Each brand uses different metrics, each dealership has its own reporting habits, and corporate teams are often left piecing together fragmented spreadsheets. This lack of standardization wastes time while creating data silos that slow down critical decision-making.
Learn why Oxlo’s Automated Score Aggregation Program (ASAP) is instrumental in standardizing processes across brands and locations and ensuring overall operational consistency.
What Is ASAP?
ASAP (Automated Score Aggregation Program) aggregates and delivers customer experience survey results, making it highly effective in eliminating silos across brands and ensuring consistency with data handling. The name itself reflects its dual purpose: it is an automated program for scoring, but it is also built to deliver insights as soon as possible.
Instead of waiting weeks for monthly reports or manually compiling customer experience data from different sources, ASAP provides a fast, reliable overview of performance metrics. It works by consolidating results from sales, service, ownership, and CSI surveys into a single, cohesive view. For decision-makers, this means no more waiting for data to be cleaned or compiled — the insights are ready for immediate action.
Core Capabilities That Drive Standardization
Standardization isn’t just about making things look the same; it’s about making them work the same. ASAP helps dealer groups standardize processes through three core capabilities:
1. Automated Data Aggregation
The program automatically pulls results from multiple sources and across all dealerships. Such results include “Fix It Right the First Time” surveys and various CSI indices. This capability allows you to automate data aggregation, effectively eliminating the manual collection tasks that lead to human error. Instead of team members spending hours on repetitive tasks like spreadsheet juggling, the system handles the heavy lifting instantly.
2. Actionable, Standardized Insights
ASAP standardizes and validates customer experience scores across different brands and locations, turning thousands of disconnected data points into a clear narrative about customer behavior and satisfaction. This process ensures that a score from a luxury brand dealership is comparable to a mass-market brand store within the same group.
3. Immediate Delivery
The fast-paced nature of automotive groups demands timeliness and precision — and yesterday’s data is often too late. ASAP delivers aggregated insights in a ready-to-use CSV format, enabling leaders to identify performance trends or address service issues in near real-time.
How ASAP Standardizes Operations
Establishes a Single Source of Truth
By centralizing all survey data, ASAP replaces fragmented reports with one authoritative dataset. This ensures that executives, managers, and frontline teams are all looking at the same numbers. It improves communication across the organization, as there is no longer debate over which report is accurate.
Creates Consistent Benchmarks
Because ASAP normalizes scoring differences between brands, dealer groups gain a true “apples-to-apples” view of performance. Leadership can trust that the metrics they are reviewing are consistent, regardless of the specific dealership or brand involved. This makes it far easier to set group-wide goals for continual improvement.
Saves Time for Strategic Work
When you remove the burden of manual data entry, you save time for your staff to focus on what matters: the customer. With clean, reliable data delivered on a predictable schedule, teams can build structured routines around analysis rather than wasting energy on data preparation.
Start Driving a Superior Customer Experience ASAP
By automating the aggregation of customer experience data, Oxlo helps dealer groups act faster, align their teams, and ultimately drive better results across every brand location.
For dealer groups looking to maintain a competitive edge, ASAP by Oxlo offers a way to simplify and standardize processes by turning what used to be a time-intensive reporting burden into a strategic advantage. Contact Oxlo today to see ASAP in action.