In today’s fast-paced automotive retail environment, dealer groups can’t afford delays when it comes to understanding their customers. Every day that survey data sits in spreadsheets or waits to be compiled is a day lost for improving customer satisfaction and loyalty. That’s why Oxlo developed a solution to solve this challenge, ASAP – Automated Score Aggregation Program.
ASAP delivers customer experience insights faster, smarter, and with confidence by turning surveys and manual reporting into a unified, reliable, and immediate view of your performance in a CSV file. Here are the top five benefits ASAP brings to dealer groups
1. Eliminate Silos Across Brands and Rooftops
Most dealer groups juggle survey results from multiple brands, locations, and service areas. ASAP eliminates data silos by centralizing survey results, from sales, service, ownership, and even Fix It Right the First Time, into a single, consistent view. No more chasing down scattered reports.
2. Ensure Consistency With Automated Aggregation
Manual data handling often introduces errors or inconsistencies. ASAP automates the entire process, standardizing survey results across brands and survey types. This consistency means every score is validated and reliable, so leadership can make decisions with confidence.
3. Gain Immediate Delivery of Insights
As its name suggests, ASAP provides insights “as soon as possible.” Instead of waiting weeks for manually compiled reports, dealer groups receive results instantly in a ready-to-use CSV format. Teams can shift their focus from collecting and cleaning data to taking action where it matters most, improving customer experience and satisfaction.
4. Improve Communication With a Single Source of Truth
Disjointed reporting makes it difficult for managers, employees, and executives to align. With ASAP, everyone has access to the same data at the same time. This shared visibility strengthens communication, builds trust across teams, and ensures that strategies are informed by a unified source of truth.
5. Drive Smarter Decisions That Enhance Customer Loyalty
When customer concerns are addressed in real time, loyalty grows. ASAP equips dealer groups with up-to-date insights that inform better sales, service, and retention strategies. By acting quickly and intelligently, you can elevate the customer experience across every brand and location.
The Oxlo Advantage: Simplify, Standardize, and Act ASAP
Oxlo created ASAP not just as a name but as a promise. Dealer groups gain timely, accurate, and actionable insights, without the headache of juggling spreadsheets or managing disconnected systems. With ASAP, you can focus on what really matters: delivering a superior customer experience that drives long-term loyalty.
Are you ready to see how ASAP can transform your customer experience management?
Learn more about Oxlo’s ASAP for Dealer Groups