Data Aggregation Across Different Timeframes
To drive actionable insights and optimized operations, you need that data consolidated, timely, and structured across meaningful timeframes. That’s exactly what Oxlo’s ASAP data aggregation solution delivers. By pulling together customer satisfaction metrics and performance indicators across multiple dealerships, brands, and survey systems, Oxlo enables dealer groups to make decisions grounded in real, current feedback. […]
How Dealer Groups Use ASAP to Standardize Processes
Consistency is often the hardest metric to achieve for large dealer groups. And when you manage dozens of locations across multiple brands, understanding the overall customer experience becomes far more complex. Each brand uses different metrics, each dealership has its own reporting habits, and corporate teams are often left piecing together fragmented spreadsheets. This lack […]
Building Value with Ongoing Dealer System Certification
For many dealer service providers, completing an integration and getting a new system live feels like crossing the finish line. But in the modern automotive ecosystem, that “go-live” moment is just the starting line for a much longer race. The industry no longer runs on one-time setups. Instead, success depends on managing a continuous cycle […]
The 5 Benefits of ASAP: Why Dealer Groups Need Automated Score Aggregation Now
In today’s fast-paced automotive retail environment, dealer groups can’t afford delays when it comes to understanding their customers. Every day that survey data sits in spreadsheets or waits to be compiled is a day lost for improving customer satisfaction and loyalty. That’s why Oxlo developed a solution to solve this challenge, ASAP – Automated Score […]
What Dealership Survey Scores Reveal About Customer Preferences
54% of consumers report they would choose a dealership that offers their preferred experience, even if it doesn’t have the lowest price. For dealerships trying to attract and retain customers, dealership customer surveys offer valuable insights into how customers perceive their experience. Businesses can then glean these insights and gain valuable information about customer preferences […]
How Excellent Customer Experience Drives Dealership Loyalty
Customer experience (CX) is a powerful driver of business success for car dealerships. Creating a seamless, enjoyable experience for buyers isn’t just good for business; it’s key to retaining customers and generating loyalty. From a statistical standpoint, 87% of highly satisfied customers are likely to purchase the same brand again, and 85% would return to […]
Improving Performance Feedback Scores with Automotive Data Collection
Customer satisfaction has always been paramount in the automotive industry, yet the key to consistently enhancing customer experiences lies in collecting data and leveraging it effectively. To that end, support and sales engagement scores are integral to building trust as well as strengthening loyalty, reducing customer churn, and boosting revenue. Oxlo has the ability to […]
Measuring Customer Feedback at Your Car Dealership
Understanding what your customers truly think about their experiences at your dealership can make or break your reputation. Whether it’s gathering feedback on their satisfaction levels, expectations, or if they would recommend your dealership to others, your dealership’s service can benefit greatly from turning this data into actionable insights. Today, we’re discussing why measuring customer […]
The Future of Digital Transformation: How Oxlo Powers API Ecosystems, Cloud Solutions, and Real-Time Data Exchange
In today’s technology-driven world, businesses across industries are prioritizing digital transformation to stay competitive, agile, and innovative. From seamless API ecosystems and scalable cloud-based solutions to real-time data exchange, the demand for robust and adaptive tools is higher than ever. Companies are seeking ways to streamline operations, improve decision-making, and deliver superior customer experiences. Oxlo […]
The Importance of Data Security in Automotive Retail: Safeguarding Customer Information
The recent cyberattack on CDK Global, a leading provider of software services to thousands of car dealerships across the U.S., has been a stark reminder of the vulnerabilities in the automotive industry’s digital infrastructure. Nearly three weeks after the attack, many of CDK’s dealer clients were still grappling with system outages, severely impacting their ability […]