What Dealership Survey Scores Reveal About Customer Preferences
54% of consumers report they would choose a dealership that offers their preferred experience, even if it doesn’t have the lowest price. For dealerships trying to attract and retain customers, dealership customer surveys offer valuable insights into how customers perceive their experience. Businesses can then glean these insights and gain valuable information about customer preferences […]
How Excellent Customer Experience Drives Dealership Loyalty
Customer experience (CX) is a powerful driver of business success for car dealerships. Creating a seamless, enjoyable experience for buyers isn’t just good for business; it’s key to retaining customers and generating loyalty. From a statistical standpoint, 87% of highly satisfied customers are likely to purchase the same brand again, and 85% would return to […]
Improving Performance Feedback Scores with Automotive Data Collection
Customer satisfaction has always been paramount in the automotive industry, yet the key to consistently enhancing customer experiences lies in collecting data and leveraging it effectively. To that end, support and sales engagement scores are integral to building trust as well as strengthening loyalty, reducing customer churn, and boosting revenue. Oxlo has the ability to […]
Measuring Customer Feedback at Your Car Dealership
Understanding what your customers truly think about their experiences at your dealership can make or break your reputation. Whether it’s gathering feedback on their satisfaction levels, expectations, or if they would recommend your dealership to others, your dealership’s service can benefit greatly from turning this data into actionable insights. Today, we’re discussing why measuring customer […]