Oxlo for Dealer Groups
Get Key Customer Survey Insights
with Automotive Data Gathering
Empower your dealership with real-time, bi-directional data gathering and analysis, designed specifically to boost operational excellence and enhance the customer experience.
Oxlo Automates Customer Experience Data Aggregation for the Automotive Industry
Our data gathering solution helps your dealer group collect valuable customer experience metrics and key data points across different brands, timeframes
(YTD, 3-Month, Previous Month, Current Month), and dealerships, including:
- Customer Satisfaction Index (CSI)
- Net Promoter Score (NPS)
- Key Performance Indicator (KPI)
- Overall Satisfaction
- Customer Satisfaction Effort (CSE)
- Dealer Recommendation
- Composite
- Sales Effectiveness Index (SEI)
- Dealer Satisfaction
- Blended Metric - Top Box
- Dealer Retention
- Sales Effectiveness
- Service Retention
- And more
Brands Oxlo Collects For
Swap Manual Processes with Clean, Timely, and Actionable Data for Dealerships
Customer experience data offers immense value to your dealer group’s operations. However, many dealer groups struggle with manual, siloed processes against multiple brand websites when it comes to compiling valuable sales and service satisfaction metrics. This process can be time-consuming and frustrating, and can limit your ability to act on key insights that drive real improvement for your dealer group.
Oxlo’s data gathering service simplifies this process, helping to deliver consistent customer insights across all your dealerships and brands. We do all the heavy-lifting so your dealer group can execute smarter decision-making and build stronger relationships.
When you choose Oxlo for data gathering, you can:
- Collect and unify disparate data across multiple dealership websites and multiple Brands.
- Reduce customer churn with a data-driven service experience powered by CSAT surveys.
- Transform unstructured, non-consumable records into actionable data, not only at the Dealership-level, but at the Employee-level as well.
- Eliminate time-consuming processes and ensure greater visibility into consumer survey scores on automotive sales and service.
- Fuel business development efforts with demonstrable and timely success records
How Your Dealer Group Can Benefit
from Oxlo's Data Gathering Service
With Oxlo’s automotive data gathering service, you can achieve measurable improvements in your dealership’s performance and customer relationships:
Pinpoint Areas for Improvement
Customer feedback and satisfaction scores can be leveraged to improve operations and better meet customer needs.
Build a Positive Reputation
Set a new standard for exceptional service based on insightful customer satisfaction data.
Increase Customer Lifetime Value
Bring a consistent focus on providing solutions to enhance scores and drive ongoing customer loyalty.
Strengthen Operational Execution
Easily identify ongoing trends in both sales and service to target training, resolve system issues, and reduce service recovery costs.
Measure and Reward Performance
Use key metrics to inform things like bonus programs, incentives, and create managerial accountability to create tangible improvements across the board.
Showcase Operational Excellence
Demonstrate consistent performance across all dealerships and secure new brands or support acquisition growth.
See Oxlo in Action
Discover how Oxlo revolutionized operations for industry leader Hudson Automotive Group—enhancing performance, boosting customer satisfaction, and streamlining CSI data across 50+ dealerships and 20+ automotive brands.
Talk to the Automotive Data Gathering Experts Today
See how Oxlo’s approach to automotive data gathering can put your dealer group on the map and drive ongoing success. Schedule a demo with us today.